Is there a minimum or maximum amount of money I can have in my Ugami account?

Can you make a Charizard use Hydro Pump? Nope. Is there a money gathering-related limit in your Ugami account? Neither. There is no limit to the amount of money that you can have in your Ugami account, and you don’t have to maintain a minimum balance to keep your account open. Additionally, your funds are […]

Why am I being asked to provide a photo ID?

You may be asked for additional information to verify your identity to keep your account and our Ugami safe. This may be prompted for several reasons including if you’ve recently changed your address and/or your legal name. If you are requested to provide a photo ID, please upload one of these forms of identification: A […]

How do I update/change my mailing address?

You can update your mailing address r by following the steps below. Log into the Ugami App, and tap into the settings section of the App at the top right-hand corner of the home screen. Go to the Personal Info section, in it, you will find the Manage Addresses section where you will be able […]

How do I update/change my email address?

You can update your phone number by following the steps below. Log into the Ugami App, and tap into the settings section of the App at the top right-hand corner of the home screen. Go to the Personal Info section; once in it, you will find the Change email section, where you will be able […]

How do I update/change my name?

You can request an update to your name on file by contacting us at support@ugami.com. From there, we will let you know how to proceed.

How do I update/change my phone number?

You can easily update your phone number by following the steps below. Log into the Ugami App, tap into the settings section of the App at the top right-hand corner of the home screen.Go to the Personal Info section, in it, you will find the Manage Phone Numbers section where you will be able to […]

How do I use my Account and Routing Numbers?

Your Account and Routing information can be used to send and receive funds from other banks or accounts. You can use these to pay bills, receive a direct deposit from an employer, or transfer funds into Ugami from another account of your own. These numbers can be found in the Ugami App, in the Physical […]

Why is my deposit taking so long to appear in my account?

Waiting can be stressful for any Ugamer, but you should know that if you made a deposit through an external or third-party bank, it will be processed through the ACH network which runs on weekdays before 4 PM EST. If a deposit was made after 4 PM EST, it will not be processed until the […]

Can I pay bills with my account?

If the bill payment is processed as an ACH debit you can add your account details for bills (such as your phone, cable, utility, credit card, etc.) by entering your information on the respective company’s site. Once the company you’re trying to pay submits the request to us, the funds will be withdrawn from your […]